Privacy Policy | Terms of Service
Last updated: October 16, 2026
Who We Are
This Privacy Policy explains how personal information is collected, used, and protected through claimshunters.com and related Claims Hunters customer communications.
DMK Consulting Group LLC operates this website and its customer communications systems. Claims Hunters, Inc. provides the public adjusting services described on this website. References to “we,” “us,” and “our” refer to these organizations as applicable to their respective activities.
DMK Consulting Group LLC’s operation of the website does not mean that it provides licensed public adjusting services. Any professional services and representation are subject to a separate agreement identifying the service provider.
Information We Collect
We collect information you voluntarily provide when you contact us, submit a form, request assistance, or communicate with our team, including:
• Your name.
• Telephone number.
• Email address.
• Property address, including unit information when applicable.
• Information about property damage, your request, and your insurance claim.
• Documents, photographs, and other materials you choose to provide.
• Your communication preferences and records of consent or withdrawal of consent.
Our website and service providers may also process technical information, such as IP address, browser type, device information, pages visited, and security logs, when generated through your use of the website.
How We Use Your Information
We use personal information to:
• Respond to inquiries and requests for assistance.
• Evaluate whether we can assist with your property damage inquiry.
• Coordinate inspections and communicate appointment information.
• Request and organize documents relevant to your inquiry or claim.
• Provide service communications and claim status updates.
• Maintain customer records and communication preferences.
• Operate, secure, and improve our website and customer service systems.
• Comply with applicable legal obligations and protect against misuse or fraud.
We do not use a website inquiry as automatic authorization to represent you or to share your information with another business for its own marketing.
SMS Communications and Consent
We send non-marketing SMS messages only when you have provided the applicable consent. These messages may include inquiry responses, appointment reminders, document requests, and updates concerning your request or claim.
Providing a telephone number or submitting a form does not, by itself, constitute consent to receive text messages. Where a consent checkbox is provided, your selection determines whether SMS communications may be sent.
SMS consent is optional and is not a condition of purchasing services. Message frequency varies according to your request and the status of your case. Message and data rates may apply.
You may opt out at any time by replying STOP to a message from us. After opting out, you may receive a final message confirming your unsubscribe request. You will not receive further messages through that SMS program unless you provide new consent.
Reply HELP for assistance, or contact [email protected] or (407) 801-4236.
Opting out of SMS does not cancel a service agreement, terminate representation, or change any claim-related deadline.
Information Sharing and No Sale of Personal Information
We do not sell or rent your personal information.
We do not provide your information to other businesses for their independent marketing or promotional purposes.
We may disclose information when reasonably necessary to:
• Authorized personnel who handle your inquiry or provide the services you request.
• Service providers that support our website, CRM, secure storage, communications, and customer service, subject to appropriate confidentiality and use restrictions.
• Insurers, claim representatives, and other parties when authorized and necessary to handle your claim.
• Government authorities or other recipients when disclosure is required by law or necessary to protect legal rights and safety.
Your mobile number and SMS consent records are not shared with third parties or affiliated businesses for their own marketing or promotional use. Providers that process or deliver messages on our behalf may access the information necessary to perform that service, but may not use it for their own marketing.
Consent to receive Claims Hunters messages does not authorize separate marketing messages from restoration companies, testing companies, or other businesses.
Cookies and Similar Technologies
The website may use cookies or similar technologies for functionality, security, and, where enabled, usage measurement. Third-party content or tools may process information according to their own privacy policies.
You can manage cookies through your browser settings and any consent controls offered on the website. Disabling certain cookies may affect website functionality.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, messaging service, or electronic storage system can guarantee complete security.
Do not send passwords, payment card details, Social Security numbers, or other unnecessary sensitive information through ordinary website forms, SMS, or unsecured email. Contact our office if you need an appropriate method for providing sensitive documents.
Data Retention
We retain personal information for as long as reasonably necessary to respond to your request, provide services, maintain required business and consent records, resolve disputes, and comply with applicable legal obligations.
Retention periods depend on the type of information and the purpose for which it was collected.
Your Choices and Requests
You may contact us to request access to, correction of, or deletion of your personal information, or to update your communication preferences.
We may need to verify your identity before fulfilling a request. Certain records may need to be retained for legal, contractual, regulatory, or security reasons. We will handle requests as required by applicable law.
To make a privacy request, email [email protected].
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and address the matter.
Third-Party Websites
Our website may contain links to websites or services operated by others. We are not responsible for their privacy practices. Review their policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable requirements. The updated version will be posted on this page with a revised date. Where required, we will provide additional notice or obtain additional consent.
Contact Us
For privacy questions or requests:
Claims Hunters
Email: [email protected]
Phone: (407) 801-4236
Office: 595 W Carroll St, Kissimmee, FL 34741
Website and customer communications operator:
DMK Consulting Group LLC
14306 Estrella Dr, Orlando, FL 32837
Operated by DMK Consulting Group LLC
Public adjusting services provided by Claims Hunters, Inc.